Hosted Phone System: Features, Benefits & Costs
Updated : October 29, 2025Traditional phone systems drain budgets with upfront costs, limit employees to office desks, and lack basic features. Your remote team can’t access business lines. Your IT staff wastes hours fixing hardware failures.A hosted phone system eliminates these problems. Businesses save nearly 50% by switching to VoIP! It has built-in features that…
What is First Call Resolution (FCR)? Definition & Guide
Updated : October 24, 2025Your customer calls about a billing error. Your agent fixes it. Three days later, same customer, same error, different agent. You just paid double to solve one problem.This happens thousands of times monthly in your contact center. Each repeat call costs you money and loses customer trust. First Call Resolution (FCR)…
How To Call New Zealand From Australia? [Step-By-Step Guide]
Updated : October 30, 2025Maintaining connections across the Tasman Sea has always been necessary. According to Australia’s Department of Foreign Affairs and Trade, as of 2023, there are more than 670,000 New Zealand citizens living in Australia and more than 75,000 Australians residing in New Zealand.These strong Tasman connections drive millions of calls, messages, and…
How to Call Japan From US? Complete Guide for 2025
Updated : October 27, 2025Japan may be thousands of miles away from US, but calling there doesn’t have to feel that distant. All you need to do is dial a few digits in the right order. In April 2025, Japan welcomed more than 3.9 million visitors from abroad. This reflects how often people stay in…
Top Softphones for Mac in 2025
Updated : October 29, 2025The future of business calling is software-driven. With a softphone for Mac, you can turn your computer into a fully functional business phone. You use your desktop computers instead of a traditional phone line. It’s simple and works great for remote teams and businesses.These softphone apps have advanced call features like…
How to Call South Africa from the US
Updated : October 28, 2025Maybe you have a business call in Johannesburg or a quick hello for a friend in Cape Town. But you ask, how do I dial South Africa from the US?Don’t worry. Calling South Africa from US is easier than it looks. You can connect within minutes once you know the steps.I…