Enterprise Contact Center Solutions – Features & Top 5 Providers
As enterprises become more customer-centric, the demand for advanced contact center solutions rises. According to a study, the cloud-based contact center solution industry is expected to reach $82.43 billion by 2030. However, before investing in a contact center solution for your business, it’s essential to understand the different types of cloud contact centers. In this…
What Is Conversational AI? Meaning, Benefits, and Strategies
Conversational AI enables machines to comprehend human language and respond to them naturally. It powers the chatbots that answer customer queries, improve support processes, and ensure smooth user experiences. Research suggests that implementing AI solutions could reduce customer service costs by 30%. Moreover, executives report an 80% improvement in customer satisfaction and overall contact center…
How to Call Jordan From the USA: 4 Methods With Detailed Steps
International calling has increased significantly over the last three decades as more businesses go global. However, when you have a customer base in different countries, it’s essential to be knowledgeable about calling methods, formats, and various codes. In this blog, we will explore how to call Jordan from the US. We will examine four key…
Navigating the CrowdStrike Outage: Insights from a Tech Industry Veteran
As a seasoned CIO/CISO and tech industry analyst with 35 years of experience, I’ve seen my fair share of cybersecurity incidents. However, the recent CrowdStrike outage stands out due to its extensive impact across multiple sectors. Here’s a deep dive into what happened, the repercussions, and the lessons we can all learn from this incident.…
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What Is Omnichannel Contact Center? A Complete Guide
Customers these days expect to do business with companies through their preferred channels and on their terms. Omnichannel contact centers are the answer to meeting these ever-evolving customer expectations. As the customer service market is growing at 13% a year, call centers are stepping up to offer support across multiple channels, including voice, email, live…