800 Area Code: Everything You Need to Know
Most of us have dialed an 800 area code number to reach a specific brand’s customer support or sales team. Interestingly, the calling costs in such a case are covered by the business being contacted, adding to the quality of customer service and customer satisfaction. This is essential as good customer service is crucial for…
What is Telecommuting and How It Benefits Employees
Updated : August 26, 2025“People are more productive working from home than people would have expected.” Mark Zuckerberg, CEO of Facebook.No longer do employees go through the regular 9 – 5 grind. Flexibility is the new trend – companies want productive employees whether they work from home, in a coffee shop, or a coworking space.The…
What is Call Center Automation? Benefits, Examples & Challenges
Updated : August 26, 2025Have you ever felt stuck on hold or had to repeat the same issue to different agents? Apparently, this is exactly where customers lose their patience and customer satisfaction takes a hit.Call center automation helps you here. It takes care of the routine tasks, so that agents can focus on solving…
Singapore Phone Number Format Explained with Country Code
Updated : August 28, 2025Have you ever tried calling a Singapore number? Did you get confused with the format? You’re not alone. Singapore has a simple phone numbering system. But knowing the rules makes a big difference.In fact, Singapore recorded 10.5 million active mobile connections in 2025, and this equals 179% of its population. It…
What is a Hosted PBX Phone System?
Updated : August 28, 2025Ever heard of Hosted PBX, but don’t know what it means? A hosted PBX phone system is an easy way to handle calls without heavy hardware. It works through the internet. You get call routing, voicemail, and team tools all in one place.Many businesses use hosted PBX solutions to provide a…
What is a VoIP Caller? A Complete Guide
Updated : August 29, 2025Your phone rings. The screen shows “VoIP Caller.” No name. No regular number. You pause for a second. Should you pick it up?A VoIP caller simply means that the call is coming through the internet instead of traditional phone lines. It is not always spam. In fact, many businesses now rely…