warm-transfer-vs-cold-transfer
Updated : September 19, 2025Haven’t you heard complaints of customers being frustrated by continuously having to repeat themselves? Research suggests that 33% of customers hate to repeat themselves to the customer service team. In fact, customers also report dissatisfaction of waiting too long on hold and being shuffled to different agents to solve their simple…
Top 13 UK VoIP Providers in 2025
Updated : September 19, 2025The way we used to handle business phone calls doesn’t work anymore.Locking into expensive contracts or dealing with old-fashioned desk phones feels out of place in 2025. That’s why companies are moving fast toward VoIP: a solution built for agility. Even the UK market itself is expected to surge by £3.78…
Call Center Monitoring: Tools, Methods & Best Practices
Updated : September 23, 2025Customers getting frustrated with poor call quality and lack of empathetic interaction is not new. A PWC report states that 32% of customers leave a business after one poor interaction. And it’s not just customers! Even call center agents deal with issues like difficulty with complex calls and ineffective training. This…
Call Center Management: Best Practices & Metrics Explained
Updated : September 23, 2025Are you bothered by high call abandonment? Are your customers complaining about long wait times? And are your agents tired of high attrition rates and burnout?80% of customers say that the experience a company provides is as important as its services. A study indicates that after a long wait, 60% of…
What is Call Blasting & How It Works? A Complete Guide
Updated : September 23, 2025Everyone assumes digital channels dominate, but here’s the truth: 57% of C-level and VP buyers prefer a phone call over email or chat. That’s why voice still matters. And call blasting lets you scale that impact without losing the human touch.This guide walks you through what call blasting is, how it…
What Is a Phone Extension? Complete Guide for Businesses
Updated : September 25, 2025Running a business means handling endless calls. But what if customers keep getting transferred and leave frustrated? That’s a real risk. Phone extensions are the answer; they route calls faster, improve experiences, and help your team stay efficient. This saves you time, makes communication smoother, and helps your business handle incoming…