What Hosted IVR And How It Works? [Top 7 Providers]
When was the last time you called a business and navigated through a menu to get the help you needed? That was likely IVR (Interactive Voice Response) at work—an essential tool for managing calls efficiently. However, traditional IVR systems can be costly, hardware-heavy, and rigid. Enter Hosted IVR, a cloud-based innovation that delivers all the…
Conversational AI in Insurance: Use Cases and Best Practices
The insurance industry has undergone a digital transformation, with conversational AI in insurance emerging as a key enabler of innovation and efficiency. From improving customer engagement to streamlining operations, conversational AI is reshaping how insurers operate in today’s competitive market. This blog will show how conversational AI can be implemented in the insurance industry and…
Predictive Dialer Cost Explained: Features and Pricing Guide
Choosing the right predictive dialer software is key for any call center looking to improve efficiency. These tools automate dialing, allowing agents to spend more time talking to customers instead of dialing numbers. In fact, a recent report shows that the global predictive dialer market is expected to grow at a rate of 7.6% annually…
Outbound IVR Explained: Revolutionizing Customer Communication
Maintaining a relationship with customers is important for success. Outbound IVR systems and other automated solutions have transformed communication and enabled companies to reach their target audience effectively. Outbound IVR systems are becoming an important component of customer engagement initiatives, from tailoring customer encounters to providing notifications. This blog explores the inner workings, applications, benefits,…
Conversational AI in Retail: Benefits and Use Cases
Technology’s quick development is causing an unexpected change in the retail sector. One of the most groundbreaking innovations is Conversational AI in retail. By enabling real-time, human-like interactions, conversational AI has transformed how retailers engage with customers. This blog explores why conversational AI is revolutionizing the retail landscape, its benefits, practical use cases, and a…
2025 Predictions: Cloud Architectures, Cost Management and Hybrid By Design
In this episode of our predictions series, we consider the evolving nature of Cloud, across architecture, cost management, and, indeed, the lower levels of infrastructure. We asked our analysts Dana Hernandez, Ivan McPhee, Jon Collins, Whit Walters, and William McKnight for their thoughts. Jon: We’re seeing a maturing of thinking around architecture, not just with…