NEWS

Customers don’t just buy products; they buy experiences.  And those experiences stretch across channels like social media, chat, email, phone, and maybe an in-store visit. Your customers are not concerned about how many tools you use.  What they care about is this: ” Do you know who I am, what I need, and can you…

There are too many options for a contact center platform, and selecting the right one can be a tough choice to make. Genesys is a renowned name in the industry, but it is not the right fit for every business. If you are looking for a simpler, more cost-effective solution that still offers superior features,…

Do you want to expand your business in the Philippines market, but you aren’t sure where to start? Let me tell you! Start with understanding the Philippines phone number. A phone number is an asset for companies headquartered in different countries and wanting to expand their business globally. Sitting at home, you can run an…

FreedomVoice has assisted numerous companies in the initial phase of their business. But if your business is ready to have more features, improved assistance, and more transparent pricing, now is the time to consider alternative options. Whether your business is growing rapidly or simply in need of a fresher call experience, the right alternative can…

No doubt that a technologically advanced country like Japan has a thoughtfully designed phone number system. However, for callers from other countries, navigating through these unprecedented number sequences can be a huge bottleneck. Whether you are struggling to contact a Tokyo-based number or schedule a meeting in Osaka, you should learn how to dial a…

Business communication has evolved significantly. There was a time when every call required a desk phone, but now you can make and receive business calls from anywhere using a softphone. A softphone provides businesses with greater flexibility, reduced costs, and improved integration with modern workflows. But what is a softphone, and how does it work?…