30+ Must-have Call Center Software Features to Drive Growth
Updated : December 17, 2025Modern call center software now offers more to businesses. They combine AI, routing, integrations, etc., to build measurable value and simplify call center operations.As per a report, the automation rate in agent interactions is going to boost by 5x. It will reach approximately 10% by 2026, compared to 1.8% in 2022.This…
Omnichannel Customer Service: Benefits, Best Practices & Examples
Updated : December 18, 2025The ubiquity of smartphones, the internet, and digital platforms has motivated customers to use multiple channels for communication, socializing, and networking. They also use these channels to connect with businesses and inquire about product information or place service requests.Different segments prefer different channels. For instance, a HubSpot study shows that millennials…
Difference Between Toll-Free and Local Numbers Explained
Updated : December 18, 2025Your phone number decides whether customers will call you or scroll past your listing. Did you know that a local number with a recognizable area code gets 30% more answer rates in targeted regions? With a toll-free number, you can remove cost barriers for nationwide callers.Businesses that choose just one number type without…
Top 10 Mitel Alternatives & Competitors
Updated : December 18, 2025Many teams that use Mitel eventually feel the need for something lighter. Not because Mitel is bad, but because their work changes over time. As your team grows, you want faster setup, easier integrations and a system that does not slow you down during busy hours.And with the VoIP market expected to…
Customer Experience Marketing: 7 Strategies to Improve Customer Experience
Updated : December 23, 2025Here’s the reality: bringing in a new customer costs five times more than keeping one does! But most companies, 44% according to Bain & Company, still spend more on acquisition than retention. Customer experience marketing changes this. It turns every support chat, product interaction, and billing question into signals that tell…
How to Call Dubai from the US?
Updated : December 15, 2025USA businesses trying to expand in Dubai often have to call Dubai from the USA to connect with their stakeholders. You may have to discuss business deals, develop marketing strategies, or resolve customer queries. Whatever the requirements be, if you are one of them, you must know how to call Dubai step…