Daily Archives: May 16, 2023

Global cloud leader Genesys announced Genesys Cloud EX™, an AI-powered employee experience solution for engaging, motivating, and empowering employees within the contact center and beyond. The new standalone solution aims to help organizations increase engagement, performance, and trust within today’s digital workforce by offering AI-powered workforce forecasting and scheduling, gamification and performance management, coaching, and…

Sinch, a leading provider of Customer Communications Cloud solutions, has announced the global extension of high-quality direct connections through its new international IP Connect service. The service expands Sinch’s direct connection voice footprint into Europe, Asia, Africa, the Middle East, and Latin America. Hundreds of top global service providers rely on Sinch for U.S. voice…