News

As enterprises become more customer-centric, the demand for advanced contact center solutions rises. According to a study, the cloud-based contact center solution industry is expected to reach $82.43 billion by 2030. However, before investing in a contact center solution for your business, it’s essential to understand the different types of cloud contact centers. In this…

Conversational AI enables machines to comprehend human language and respond to them naturally. It powers the chatbots that answer customer queries, improve support processes, and ensure smooth user experiences. Research suggests that implementing AI solutions could reduce customer service costs by 30%. Moreover, executives report an 80% improvement in customer satisfaction and overall contact center…

International calling has increased significantly over the last three decades as more businesses go global. However, when you have a customer base in different countries, it’s essential to be knowledgeable about calling methods, formats, and various codes. In this blog, we will explore how to call Jordan from the US. We will examine four key…