Daily Archives: September 8, 2023

The European Union (EU) has formally classified Alphabet, Amazon, Apple, ByteDance, Meta, and Microsoft as ‘gatekeepers’, obligating them to adhere to a specific set of guidelines within six months. This designation is part of the EU’s Digital Markets Act, a strategic initiative intended to diminish the substantial influence of major internet corporations by prohibiting them…

In a groundbreaking move, Genesys, a pioneer in AI-powered experience orchestration, has unveiled a strategic collaboration with Salesforce, the leading AI CRM provider. This partnership aims to revolutionize the way businesses manage their data, agents, bots, and communication channels to create more intelligent end-to-end experiences for both customers and employees. This innovative endeavor introduces a…