Daily Archives: November 10, 2023

As an acceleration in telecommunications technology, 5G Fixed Wireless Access (FWA) has demonstrated its significance as one of the star services. With its next phase, 5G Advanced, it is set to offer higher speeds and diminished latency. The worldwide research firm, Omdia, provides considerable data suggesting that this advancing technology is rapidly growing. At present,…

The UK telecoms regulator Ofcom has embraced its newly bestowed duties embodied in the Online Safety Act and propounded its initial consultation. Resolute in vindicating the rights of younger users online and addressing the potentially detrimental content, the authority does not shy away from waving a big stick of severe penalties for any tech companies…

TELUS International and Five9 Launch Advanced AI-Powered Contact Center Solution TELUS International and Five9 have collaborated to unveil an enhanced Contact Center as a Service (CCaaS) platform, offering AI-driven insights for improved customer experience. The cloud-based solution includes omnichannel support, intelligent routing, and deep integrations with leading CRM and ITSM platforms. The partnership aims to…