Monthly Archives: November 2023

The UK telecoms regulator Ofcom has embraced its newly bestowed duties embodied in the Online Safety Act and propounded its initial consultation. Resolute in vindicating the rights of younger users online and addressing the potentially detrimental content, the authority does not shy away from waving a big stick of severe penalties for any tech companies…

TELUS International and Five9 Launch Advanced AI-Powered Contact Center Solution TELUS International and Five9 have collaborated to unveil an enhanced Contact Center as a Service (CCaaS) platform, offering AI-driven insights for improved customer experience. The cloud-based solution includes omnichannel support, intelligent routing, and deep integrations with leading CRM and ITSM platforms. The partnership aims to…

Samsung, the consumer tech behemoth, has announced an exciting leap into ‘a new era of mobile Artificial Intelligence.’ Poised to revolutionize the smartphone experience, the company’s Galaxy AI system boasts of providing its users with a novel ‘universal intelligence’ experience. Galaxy AI, drawing synergy from Samsung-developed on-device AI alongside cloud-based AI, is set to redefine…