Monthly Archives: November 2023

A huge part of any digital transformation strategy is delivering exceptional customer service. This notion holds especially true in the telecom sector where operators are not only going through a digital metamorphosis themselves, but are also the catalysts for their customers’ digital lives. These operators can make use of the enormous data they have at…

Shell’s energy, phone, and broadband provider division received a £1.4m penalty from Ofcom, the UK’s communication watchdog, following an inquiry that revealed breaches in regulations meant to ensure consumers get a fair deal on their communication services. The violation was due to Shell’s failure to provide 72,837 clients with end-of-contract and annual best tariff notices…

Celebrating its 70th anniversary, Algar Telecom, one of Brazil’s top ISPs, projects ahead with a keen focus on fiber broadband, wireless, and content services, all bundled neatly for B2B and B2C consumers. Operating in 16 out of Brazil’s 26 states, Algar Telecom remains ambitious in a market of around 10,000 ISPs, all competing for customer…