Yearly Archives: 2023

New Zoho Desk integration expands partnership: provides customer service teams with robust two-way messaging platform to manage all customer interactions in one place. Sinch which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced its global launch of SMS for Zoho Desk, which extends Sinch MessageMedia’s industry-leading, two-way SMS…

In a bold move aimed at capitalizing more on its loyalty programme, Japanese mobile operator NTT DoCoMo has initiated a public tender offer for Intage Holdings. The latter is a market research and consultancy firm operating out of Chiyoda City, Tokyo. DoCoMo’s ambition is to acquire a stake ranging from a baseline 40% up to…

In an endeavour to improve transparency in carbon emissions reporting for business customers, UK telecommunications group BT has allied with software titan SAP. Their aim is to initiate a pilot of SAP’s Sustainability Data Exchange (SDX), a new system designed to gather, trace and share data on indirect emissions also known as Scope 3 emissions.…