Yearly Archives: 2023

Content Guru, a global leader in cloud contact center and customer experience (CX) technology, has unveiled a groundbreaking addition to its storm® platform. In a significant move, the company has integrated Google Business Messages, a digital communication channel, into its repertoire. This integration empowers customers to engage with brands via various Google entry points, including…

Enreach, a leading force in Europe’s rapidly growing converged contact solutions sector, has unveiled a groundbreaking analysis exploring the fusion of automation and AI-driven tools within customer service realms. Titled “The Emergence of Automation and AI for Customer Service,” this illuminating report is the brainchild of renowned industry analyst Blair Pleasant, the President of COMMFusion,…

Google Chrome Desktop to Receive Material You Design Update Google’s Chrome desktop browser is set to undergo a design overhaul inspired by its Material You design language. This update, expected in the coming weeks, will introduce refreshed icons emphasizing legibility and new color palettes enhancing tab and toolbar aesthetics. The browser interface will feature rounded…