Mastering Workforce Optimization: Strategies, Tools, Benefits
As a contact center owner, does hiring, compensating, and supporting the workforce contribute to the majority of your expenses? We understand that it’s necessary to fulfill rising demand, ensure customer satisfaction, and deliver quality service, but you must limit those expenses to avoid increasing operational costs. How? Through workforce optimization (WFO). Interestingly, a big financial…
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June 7, 2024