What is IVR for Contact Center? Benefits, Trends, and More
Interactive Voice Response (IVR) systems are game-changers for contact centers, making customer interactions efficient and automated. Imagine this: 90% of customers expect immediate service when they reach out to a business. That’s a huge number, right? IVR systems are crucial for meeting these high expectations and boosting customer satisfaction. This blog explores the meaning, setup,…
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July 3, 2024