Understanding IVR System Costs: Features & Top Providers
Implementing an Interactive Voice Response (IVR) system is a game-changer for businesses aiming to enhance customer service efficiency. With 72% of customers expecting immediate responses when contacting support, IVR systems meet this demand by automating call routing and providing 24/7 self-service options. Moreover, businesses that utilize IVR report a 15% increase in customer satisfaction (Gartner),…
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July 30, 2024