Monthly Archives: July 2024

Read more about the article What is IVR for Contact Center? Benefits, Trends, and More
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What is IVR for Contact Center? Benefits, Trends, and More

Interactive Voice Response (IVR) systems are game-changers for contact centers, making customer interactions efficient and automated. Imagine this: 90% of customers expect immediate service when they reach out to a business. That’s a huge number, right? IVR systems are crucial for meeting these high expectations and boosting customer satisfaction. This blog explores the meaning, setup,…

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July 3, 2024
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Putting It All Together: Getting Started with Your Zero Trust Journey

Welcome to the final post in our zero trust blog series! Throughout this series, we’ve explored the key components, best practices, and strategies for building a comprehensive zero trust architecture. We’ve covered everything from the fundamentals of zero trust to the critical roles of data security, identity and access management, network segmentation, device security, application…

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July 2, 2024
Read more about the article 9 Best Automated Telephone Systems For Your Business
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9 Best Automated Telephone Systems For Your Business

An automated telephone system serves multiple industries to make calls and send pre-recorded messages to large groups. These systems boost efficiency by automating outbound calls and messaging, requiring only the initial setup and message creation. With features like call forwarding service and customizable IVR, they can completely transform operations for small businesses. Rich feature sets at a…

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July 2, 2024