Much has been written about the whys and wherefores of the recent Crowdstrike incident. Without dwelling too much on the past (you can get the background here), the question is, what can we do to plan for the future? We asked our expert analysts what concrete steps organizations can take. Don’t Trust Your Vendors Does…
Remote work is all set to increase in the business landscape. With remote work on the rise, the number of remote call center agents is set to grow by 60%. Contact centers should definitely think about shifting to remote work. This trend is not just a response to the global shift towards remote work but…
In today’s fast-changing business environment, exceptional customer experiences are vital. The contact center industry reflects this, with the global market for contact center software expected to reach $109.7 billion by 2028. This growth, driven by the demand for seamless communication and high customer satisfaction, highlights the importance of staying competitive. Effective contact center integration is…