10 Tips to Craft a Winning Outbound Call Strategy

Outbound calling is an essential business strategy for reaching new customers. It offers direct, personal communication that emails and ads can’t match. However, it comes with its challenges. Unsolicited calls often make potential customers cautious, and capturing their attention during a short call can be challenging. Moreover, the success rate is often low – only…

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How ITIL’s Ownership Transition Impacts the ITSM Market

The ownership of the information technology infrastructure library (ITIL) has changed. As a result, the information technology service management (ITSM) market’s understanding of familiar ITIL solution certification organizations (SerView and Pink Elephant), which have been relied upon for decades, no longer exists in the same way. ITIL Certification Has Changed ITIL best practices have long…

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Backup to the Future!

“I finally invented something that works!” This iconic quote from Back to the Future perfectly encapsulates the transformative journey of cloud-native data protection. As organizations increasingly migrate to the cloud, the landscape of data protection is evolving at a breakneck pace, much like Marty McFly’s adventures through time. Let’s take a closer look at the…

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