How ITIL’s Ownership Transition Impacts the ITSM Market
The ownership of the information technology infrastructure library (ITIL) has changed. As a result, the information technology service management (ITSM) market’s understanding of familiar ITIL solution certification organizations (SerView and Pink Elephant), which have been relied upon for decades, no longer exists in the same way. ITIL Certification Has Changed ITIL best practices have long…
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October 2, 2024