Yearly Archives: 2024

Technology’s quick development is causing an unexpected change in the retail sector. One of the most groundbreaking innovations is Conversational AI in retail. By enabling real-time, human-like interactions, conversational AI has transformed how retailers engage with customers. This blog explores why conversational AI is revolutionizing the retail landscape, its benefits, practical use cases, and a…

In this episode of our predictions series, we consider the evolving nature of Cloud, across architecture, cost management, and, indeed, the lower levels of infrastructure. We asked our analysts Dana Hernandez, Ivan McPhee, Jon Collins, Whit Walters, and William McKnight for their thoughts.  Jon: We’re seeing a maturing of thinking around architecture, not just with…

Whether you’re a business aiming to expand your reach or an individual wishing to stay connected with relatives overseas,  having a US phone number can be a valuable asset. In fact, 60% of customers prefer to call a business over the phone, compared to 16% who choose email and 15% who visit the physical location.…