Yearly Archives: 2024

Cold calling has evolved over the years, adapting to meet modern sales demands and proving its resilience as a powerful tool for business growth. While some view it as challenging, cold calling continues to connect companies with valuable leads across industries. However, traditional cold calling’s biggest flaw is its inefficiency; salespeople frequently spend hours on…

Is agent productivity really that important for a successful call center? Absolutely! When agents are more productive, they can respond to customer inquiries more quickly and effectively. Companies that regularly monitor agent performance have reported a 20% increase in customer retention and a 15% improvement in agent productivity. Impressive, right? So, what exactly does it…