There’s a legacy connotation attached to SIEM that has led to vendors advertising themselves as some iteration of a next-generation solution. But is it necessary? I’ve been struggling to find solutions that would be classified as “legacy SIEM”—that is, SIEM without some sort of automation, response, or anomaly detection capabilities or modules. It makes sense…
Call forwarding is a handy feature that reroutes calls to another number, making sure you don’t miss any important calls. However, there are times when you might need to turn off call forwarding. According to a study, approximately 86% of smartphone users have utilized call forwarding features at some point. This guide will walk you…
Implementing an Interactive Voice Response (IVR) system is a game-changer for businesses aiming to enhance customer service efficiency. With 72% of customers expecting immediate responses when contacting support, IVR systems meet this demand by automating call routing and providing 24/7 self-service options. Moreover, businesses that utilize IVR report a 15% increase in customer satisfaction (Gartner),…