What Are VoIP Codecs & Their Impact On Call Quality

Voice-over Internet Protocol (VoIP) codecs serve for a lot more than just recording and decompression.  They are advanced algorithms that influence the quality, efficiency, and overall experience of your business’s VoIP communications.  Understanding VoIP codecs and their impact on call sound quality is crucial for both users and service providers.  Read along as we discuss…

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What Is Omnichannel Customer Engagement? Key Strategies to Improve

In today’s digital era, customers anticipate seamless and personalized experiences spanning websites, mobile apps, social media, and physical retail outlets. However, 44% of brands find balancing customer experience with security to be their biggest challenge. If you’re looking to boost customer satisfaction, loyalty, and revenue, it’s time to take your engagement strategy to the next…

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Monitoring and Analytics: The Eyes and Ears of Zero Trust

Welcome back to our zero trust blog series! In our previous post, we took a deep dive into API security and explored best practices for securing this critical component of modern application architectures. Today, we’re turning our attention to another essential aspect of zero trust: monitoring and analytics. In a zero trust model, visibility is…

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