Yearly Archives: 2024

Read more about the article What Is An Intelligent Virtual Agent? Technologies & Applications
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What Is An Intelligent Virtual Agent? Technologies & Applications

Ever wished for a digital assistant who could anticipate your needs, engage in meaningful conversations, and handle tasks? There’s one solution to it – Intelligent Virtual Agents (IVAs)! According to a report by Grand View Research, the global market for intelligent virtual assistants is expected to reach $14.10 billion by 2030, showcasing the growing reliance…

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June 11, 2024
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Zero Trust 101: It’s Time to Ditch “Trust but Verify”

Welcome to our new blog series on zero trust! If you’re an IT executive trying to navigate the complex world of cybersecurity, you’re in the right place. Over the next few posts, we’re going to demystify this buzzworthy concept and show you how to make it work for your organization. No jargon, no fluff, just…

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June 8, 2024
Read more about the article Implementing Answering Machine Detection: Complete Guide
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Implementing Answering Machine Detection: Complete Guide

When you are operating a call center where you have to make hundreds of calls every day, every second counts – quite literally. You cannot waste your time talking with the machine, right? You need a technology that helps you distinguish between answering machines and live human beings. This is exactly what Answering Machine Detection…

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June 8, 2024