Welcome to our new blog series on zero trust! If you’re an IT executive trying to navigate the complex world of cybersecurity, you’re in the right place. Over the next few posts, we’re going to demystify this buzzworthy concept and show you how to make it work for your organization. No jargon, no fluff, just…
When you are operating a call center where you have to make hundreds of calls every day, every second counts – quite literally. You cannot waste your time talking with the machine, right? You need a technology that helps you distinguish between answering machines and live human beings. This is exactly what Answering Machine Detection…
As a contact center owner, does hiring, compensating, and supporting the workforce contribute to the majority of your expenses? We understand that it’s necessary to fulfill rising demand, ensure customer satisfaction, and deliver quality service, but you must limit those expenses to avoid increasing operational costs. How? Through workforce optimization (WFO). Interestingly, a big financial…