Yearly Archives: 2024

Inadequate customer service costs businesses between $75 billion and $2 trillion annually! Today, it has been increasingly significant to understand customer behavior and preferences. And AI customer analytics can greatly help in that! It enables companies to examine massive amounts of data and generate valuable insights. Organizations can improve consumer experiences, spur growth, and make…

No matter how good your product or service is, a great customer experience is essential for long-term success. A recent study found that 42% of customers are willing to pay extra for an exceptional experience. That’s why it’s important to invest in a customer experience management platform (CXM platform). In this blog, I will review…