Monthly Archives: January 2025

Read more about the article What Is an IVR Number and How Does It Work?
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What Is an IVR Number and How Does It Work?

Consumers have higher expectations than ever before, so companies cannot afford to let ineffective communication hinder their growth. Misrouted calls, disconnected customer experiences, and lengthy hold times irritate customers and hurt a business’s bottom line. Brands that invest in modern technologies, like Interactive Voice Response (IVR), can significantly improve operational efficiency and customer satisfaction. The…

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January 10, 2025
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Making Sense of Cybersecurity – Part 1: Seeing Through Complexity

At the Black Hat Europe conference in December, I sat down with one of our senior security analysts, Paul Stringfellow. In this first part of our conversation we discuss the complexity of navigating cybersecurity tools, and defining relevant metrics to measure ROI and risk. Jon: Paul, how does an end-user organization make sense of everything…

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January 9, 2025
Read more about the article What Hosted IVR And How It Works? [Top 7 Providers]
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What Hosted IVR And How It Works? [Top 7 Providers]

When was the last time you called a business and navigated through a menu to get the help you needed? That was likely IVR (Interactive Voice Response) at work—an essential tool for managing calls efficiently. However, traditional IVR systems can be costly, hardware-heavy, and rigid. Enter Hosted IVR, a cloud-based innovation that delivers all the…

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January 8, 2025