Daily Archives: March 21, 2025

Omnichannel communication is a unified strategy that integrates multiple customer communication channels—such as email, phone, social media, and live chat—into a seamless experience. Unlike multichannel communication, which operates channels separately, omnichannel ensures interactions flow smoothly across platforms without customers needing to repeat themselves. How It Works? Omnichannel communication connects all customer interactions through a centralized…

Imagine a world where your communication systems not only connect calls but also think for you. That’s the power of artificial intelligence or AI in VoIP. Undoubtedly, the global VoIP market is expected to reach $102 billion by 2026, and AI is at the heart of this growth. From smarter call routing to virtual assistants…