What Is Computer Telephony Integration (CTI) And How It Works
Computer Telephony Integration (CTI) connects your phone system with business tools like CRMs and helpdesks. It simplifies inbound and outbound calls by automating workflows, improving agent performance, and offering efficient customer service. As CTI evolves, features like call analytics and conversation intelligence are becoming standard. In fact, experience, 48% of brands expect CTI-powered tools to…
Comments Off on What Is Computer Telephony Integration (CTI) And How It Works
July 21, 2025