What is Call Routing? Meaning, Types, & Best Practices
Updated : August 22, 2025Every call is a make-or-break moment.In fact, 32% of customers stop doing business with a brand after just one bad experience (PwC). That’s why call routing matters.It’s not just about transferring calls; it’s about making sure the right person picks up at the right time.This guide breaks down the types of…
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August 25, 2025