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Updated : September 25, 2025Exceptional customer experience is the ultimate differentiator.But it demands seamless and responsive communication. Microsoft’s Global State of Customer Service report reveals that 72% of customers expect a service agent to already know their contact information and service history. Legacy phone systems often fall short in fulfilling this expectation. IP technology transforms this…
Updated : September 25, 2025Having spent years deep in the world of customer service tech, I can tell you the ‘contact center vs. call center’ debate is often overcomplicated.A call center manages phone calls while a contact center manages customer relationships. And with 90% of consumers stating that an immediate response is important when they…