Updated : September 19, 2025Haven’t you heard complaints of customers being frustrated by continuously having to repeat themselves? Research suggests that 33% of customers hate to repeat themselves to the customer service team. In fact, customers also report dissatisfaction of waiting too long on hold and being shuffled to different agents to solve their simple…
Updated : September 19, 2025The way we used to handle business phone calls doesn’t work anymore.Locking into expensive contracts or dealing with old-fashioned desk phones feels out of place in 2025. That’s why companies are moving fast toward VoIP: a solution built for agility. Even the UK market itself is expected to surge by £3.78…
Updated : September 23, 2025Customers getting frustrated with poor call quality and lack of empathetic interaction is not new. A PWC report states that 32% of customers leave a business after one poor interaction. And it’s not just customers! Even call center agents deal with issues like difficulty with complex calls and ineffective training. This…