Yearly Archives: 2025

Updated : October 29, 2025Traditional phone systems drain budgets with upfront costs, limit employees to office desks, and lack basic features. Your remote team can’t access business lines. Your IT staff wastes hours fixing hardware failures.A hosted phone system eliminates these problems. Businesses save nearly 50% by switching to VoIP! It has built-in features that…

Updated : October 24, 2025Your customer calls about a billing error. Your agent fixes it. Three days later, same customer, same error, different agent. You just paid double to solve one problem.This happens thousands of times monthly in your contact center. Each repeat call costs you money and loses customer trust. First Call Resolution (FCR)…

Updated : October 30, 2025Maintaining connections across the Tasman Sea has always been necessary. According to Australia’s Department of Foreign Affairs and Trade, as of 2023, there are more than 670,000 New Zealand citizens living in Australia and more than 75,000 Australians residing in New Zealand.These strong Tasman connections drive millions of calls, messages, and…