Conversational IVR: Meaning, Benefits, and Top Providers
Updated : November 6, 2025If you’re still using a menu-based phone system that says “press 1 for this, press 2 for that,” your callers may already be yawning, or worse, dialing your competitor.Customer expectations have evolved. IBM reports that conversational AI interacting with external customers can reduce cost per contact by 23.5 % and increase…
