Yearly Archives: 2025

Updated : December 10, 2025Managing a call center effectively requires balancing multiple elements: agent training, quality assurance, and performance analysis. You also have to adhere to call center best practices to improve sales conversions and improve satisfaction. The average customer satisfaction score (CSAT) for call centers in the U.S. is around 73%.However, you can break…

Updated : December 9, 2025Growing businesses don’t just grow in size. They grow in ambition too. And as teams expand, calling platforms that once served well can start holding them back. Talkdesk is one such platform whose pricing, setup, or scalability starts working against growth.32% of customers say they would leave a brand they love…

Updated : December 10, 2025Today, customers expect quick and efficient customer service. A HubSpot study shows that 93% of customers are likely to purchase from brands that offer compelling service. The cloud-based call centers have been a game changer for businesses to communicate effectively with their customers and prospects. When compared to traditional onsite solutions,…