Updated : September 26, 2025Talking to a customer is not just about solving their problem. It is the moment of truth. With call listening, you can quietly step into that moment. You hear not just what is said, but how it is said. That insight can change everything from coaching your team better to catching…
Updated : September 26, 2025The Cold Hard Truth About Call Connect Rates (And How to Beat the Odds)Picture this: Your sales team makes 100 cold calls today. Out of those 100 dials, only 2-5 prospects actually pick up and have a meaningful conversation with you. Sound familiar?You’re not alone in this struggle. Recent industry data…
Updated : September 19, 2025Haven’t you heard complaints of customers being frustrated by continuously having to repeat themselves? Research suggests that 33% of customers hate to repeat themselves to the customer service team. In fact, customers also report dissatisfaction of waiting too long on hold and being shuffled to different agents to solve their simple…