Updated : September 19, 2025The way we used to handle business phone calls doesn’t work anymore.Locking into expensive contracts or dealing with old-fashioned desk phones feels out of place in 2025. That’s why companies are moving fast toward VoIP: a solution built for agility. Even the UK market itself is expected to surge by £3.78…
Updated : September 23, 2025Customers getting frustrated with poor call quality and lack of empathetic interaction is not new. A PWC report states that 32% of customers leave a business after one poor interaction. And it’s not just customers! Even call center agents deal with issues like difficulty with complex calls and ineffective training. This…
Updated : September 23, 2025Are you bothered by high call abandonment? Are your customers complaining about long wait times? And are your agents tired of high attrition rates and burnout?80% of customers say that the experience a company provides is as important as its services. A study indicates that after a long wait, 60% of…