Yearly Archives: 2025

Updated : September 25, 2025Exceptional customer experience is the ultimate differentiator.But it demands seamless and responsive communication. Microsoft’s Global State of Customer Service report reveals that 72% of customers expect a service agent to already know their contact information and service history. Legacy phone systems often fall short in fulfilling this expectation. IP technology transforms this…

Updated : September 25, 2025Having spent years deep in the world of customer service tech, I can tell you the ‘contact center vs. call center’ debate is often overcomplicated.A call center manages phone calls while a contact center manages customer relationships. And with 90% of consumers stating that an immediate response is important when they…

Updated : September 25, 2025Behind every smooth customer conversation is a call center dialer software working in the background. Ever felt frustrated with manual dialing or long gaps between customer calls? That’s where outbound call center dialers change the game. They speed up connections and cut manual effort. Your agents can focus on what matters…