IVA vs IVR: Key Differences & Which Is Right for Your Business
Updated : February 2, 2026 Get an AI-powered summary for this content:Customers want fast answers and simple experiences. They do not want to repeat themselves, and certainly do not want longer menus. They want a solution on-the-go.This is where automation comes in. Two technologies that deliver automated call experiences: “IVA” and “IVR” solutions.IVR has been…
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February 2, 2026