I spoke recently with Carsten Brinkschulte, co-founder and CEO of Dryad. Here is some of our conversation. Carsten, tell me a bit about yourself, Dryad, and your product, Silvanet. I’ve been in telecoms for 25 years. I’ve had three startups and three exits in the space, in 4G network infrastructure, mobile email, instant messaging services,…
Chatbot.comConversational AI systems have surfaced as a game-changing option, allowing companies to interact with clients in real-time via smart, automated dialogues. These platforms leverage advanced artificial intelligence to understand and respond to user queries, providing a seamless and efficient customer experience. The majority of businesses have accelerated their complaint resolution process with the help of…
AI is now everywhere. Be it your phone, your car, or your home, AI is making its presence felt. And the contact center industry is no exception. Nowadays, there are many AI contact center solutions that can help businesses offer better customer service and work more efficiently. In this blog post, we will explore seven…