Updated : December 17, 2025Hotel phones are constantly buzzing, and like most customer-facing industries, hotels must communicate effectively with clients to thrive. In fact, 10% of customers who land on a hotel’s website end up calling the front desk. Unfortunately, 20% of those calls go unanswered. That’s why they need a robust phone system that…
Updated : December 17, 2025Modern call center software now offers more to businesses. They combine AI, routing, integrations, etc., to build measurable value and simplify call center operations.As per a report, the automation rate in agent interactions is going to boost by 5x. It will reach approximately 10% by 2026, compared to 1.8% in 2022.This…
Updated : December 18, 2025The ubiquity of smartphones, the internet, and digital platforms has motivated customers to use multiple channels for communication, socializing, and networking. They also use these channels to connect with businesses and inquire about product information or place service requests.Different segments prefer different channels. For instance, a HubSpot study shows that millennials…