Author: James

Updated : December 10, 2025Today, customers expect quick and efficient customer service. A HubSpot study shows that 93% of customers are likely to purchase from brands that offer compelling service. The cloud-based call centers have been a game changer for businesses to communicate effectively with their customers and prospects. When compared to traditional onsite solutions,…

Updated : December 12, 2025Unreliable call quality, confusing pricing, and limited features are some of the eVoice limitations that frustrate its users the most.As per a report, global unified communications spend is anticipated to grow by a CAGR rate of 2.4% between 2023-28.This underlines the fact that businesses do invest or are planning to invest…

Updated : November 26, 2025As businesses and individuals seek efficient, cost-effective ways to stay connected, VoIP offers a compelling alternative to traditional phone lines. The global VoIP market, valued at $151.21 billion in 2024, is projected to reach $236.25 billion by 2028, growing at a compound annual rate of 11.8%.This surge in adoption underscores VoIP’s increasing…