Author: James

Updated : February 4, 2026 Get an AI-powered summary for this content:Customers’ expectations are at an all-time high. They expect businesses to deliver them personalized interactions. And they even get frustrated when this does not happen.So, the million-dollar question is: how do businesses provide personalized interactions?“Call recording” could be the solution. And its wide adoption…

Updated : February 2, 2026 Get an AI-powered summary for this content:Getting a WhatsApp message from a local number can help build familiarity and increase response rates. This is exactly why many businesses look for a UK number on WhatsApp, even when they are not based in the UK. Communication habits have shifted fast, and…

Updated : January 29, 2026 Get an AI-powered summary for this content:The way businesses manage customer conversations has changed dramatically over the last few years.According to a survey, 33% of customers get frustrated because of waiting on hold. This highlights that they want quick answers and clear guidance.This shift is exactly why Intelligent Virtual Assistants are…