Author: James

Maintaining a relationship with customers is important for success. Outbound IVR systems and other automated solutions have transformed communication and enabled companies to reach their target audience effectively. Outbound IVR systems are becoming an important component of customer engagement initiatives, from tailoring customer encounters to providing notifications. This blog explores the inner workings, applications, benefits,…

Technology’s quick development is causing an unexpected change in the retail sector. One of the most groundbreaking innovations is Conversational AI in retail. By enabling real-time, human-like interactions, conversational AI has transformed how retailers engage with customers. This blog explores why conversational AI is revolutionizing the retail landscape, its benefits, practical use cases, and a…

In this episode of our predictions series, we consider the evolving nature of Cloud, across architecture, cost management, and, indeed, the lower levels of infrastructure. We asked our analysts Dana Hernandez, Ivan McPhee, Jon Collins, Whit Walters, and William McKnight for their thoughts.  Jon: We’re seeing a maturing of thinking around architecture, not just with…