Author: James

Updated : December 14, 2025Providing excellent customer service is crucial for any business, and call centers play a pivotal role as the frontline in interacting with customers. However, running an efficient call center operation is easier said than done. Between managing staff, technology issues, and monitoring key performance metrics, many factors contribute to whether a…

Updated : December 4, 2025With a projected rise of around 15%, SMEs are the force driving the VoIP market growth by 2025. This is a clear sign that the business calls have moved to the cloud. And not just enterprises, even SMEs are preferring VoIP calling. However, getting your hands on the best VoIP solution…

Updated : December 4, 2025Many businesses rely on 3CX, but as teams grow, it can become harder to manage licensing, updates, and deployments. If your phone system limits productivity, you need to switch to a simpler cloud-based solution. This guide reviews the top 3CX alternatives based on setup speed, pricing transparency, call quality, integrations, and…