Author: James

Updated : December 11, 2025Selecting the right UCaaS (Unified Communications as a Service) and contact center tools can be the bridge that makes your communications more efficient.And businesses have understood this. That is why the UCaaS market is advancing at a 25.65% CAGR.This clearly reflects why businesses are investing in good-quality UCaaS and contact-center tools.In…

Updated : December 10, 2025Managing a call center effectively requires balancing multiple elements: agent training, quality assurance, and performance analysis. You also have to adhere to call center best practices to improve sales conversions and improve satisfaction. The average customer satisfaction score (CSAT) for call centers in the U.S. is around 73%.However, you can break…

Updated : December 9, 2025Growing businesses don’t just grow in size. They grow in ambition too. And as teams expand, calling platforms that once served well can start holding them back. Talkdesk is one such platform whose pricing, setup, or scalability starts working against growth.32% of customers say they would leave a brand they love…