Remote work is all set to increase in the business landscape. With remote work on the rise, the number of remote call center agents is set to grow by 60%. Contact centers should definitely think about shifting to remote work. This trend is not just a response to the global shift towards remote work but…
In today’s fast-changing business environment, exceptional customer experiences are vital. The contact center industry reflects this, with the global market for contact center software expected to reach $109.7 billion by 2028. This growth, driven by the demand for seamless communication and high customer satisfaction, highlights the importance of staying competitive. Effective contact center integration is…
If you have moved to the USA and miss your loved ones in the Philippines, or if you need to connect with someone there for business, making a phone call is one of the most convenient options. However, to ensure you reach the right person, it’s important to use the correct phone number format and…