Updated : November 6, 2025In the era of smartphones, landlines still hold a prominent place in the US work culture.A Pew Research Center report suggests 35% of American workers find landlines to be a “very important” tool for work.However, being tied to a landline means missing calls when you are away. And each missed call…
Updated : October 29, 2025Traditional phone systems drain budgets with upfront costs, limit employees to office desks, and lack basic features. Your remote team can’t access business lines. Your IT staff wastes hours fixing hardware failures.A hosted phone system eliminates these problems. Businesses save nearly 50% by switching to VoIP! It has built-in features that…
Updated : October 24, 2025Your customer calls about a billing error. Your agent fixes it. Three days later, same customer, same error, different agent. You just paid double to solve one problem.This happens thousands of times monthly in your contact center. Each repeat call costs you money and loses customer trust. First Call Resolution (FCR)…