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Voice-over Internet Protocol (VoIP) codecs serve for a lot more than just recording and decompression. They are advanced algorithms that influence the quality, efficiency, and overall experience of your business’s VoIP communications. Understanding VoIP codecs and their impact on call sound quality is crucial for both users and service providers. Read along as we discuss…
In today’s digital era, customers anticipate seamless and personalized experiences spanning websites, mobile apps, social media, and physical retail outlets. However, 44% of brands find balancing customer experience with security to be their biggest challenge. If you’re looking to boost customer satisfaction, loyalty, and revenue, it’s time to take your engagement strategy to the next…