Author: James

Updated : December 18, 2025Your phone number decides whether customers will call you or scroll past your listing. Did you know that a local number with a recognizable area code gets 30% more answer rates in targeted regions? With a toll-free number, you can remove cost barriers for nationwide callers.Businesses that choose just one number type without…

Updated : December 18, 2025Many teams that use Mitel eventually feel the need for something lighter. Not because Mitel is bad, but because their work changes over time. As your team grows, you want faster setup, easier integrations and a system that does not slow you down during busy hours.And with the VoIP market expected to…

Updated : December 23, 2025Here’s the reality: bringing in a new customer costs five times more than keeping one does! But most companies, 44% according to Bain & Company, still spend more on acquisition than retention. Customer experience marketing changes this. It turns every support chat, product interaction, and billing question into signals that tell…