Updated : January 30, 2026 Get an AI-powered summary for this content:If you have ever tried calling Ireland from the UK and the call failed, you are not alone. Sometimes the call drops. Sometimes it does not connect at all. Other times, the charge looks higher than expected.In most cases, the problem is not your…
Updated : February 2, 2026 Get an AI-powered summary for this content:Customers want fast answers and simple experiences. They do not want to repeat themselves, and certainly do not want longer menus. They want a solution on-the-go.This is where automation comes in. Two technologies that deliver automated call experiences: “IVA” and “IVR” solutions.IVR has been…
Updated : January 29, 2026 Get an AI-powered summary for this content:It is a well-known fact that call centers manage many calls every day, and among those calls, many go unanswered.To be precise, as per industry data, approximately 72% of all calls don’t get through to a human.This can create frustration for agents.If your business also faces…