Author: James

Virtually every company needs a centralized communications system. Most companies need outbound sales and marketing, customer service, surveys and feedback for improvement, and collections processes to sustain and grow a business.  Organizations must route and address inbound sales opportunities, support requests, human resources applications, event confirmations and other activities.  This doesn’t mean businesses have to spend hundreds of…

Most Managed Service Providers (MSPs) not only support small businesses (SMBs), but are small businesses themselves. This means they understand what those organizations need from an IT perspective with a full comprehension of what it takes to build, manage and own an SMB.  So what does it take to turn a good MSP into “great?”…