Navigating Regulatory Challenges: Shell Energy’s £1.4M Penalty Lesson
Shell’s energy, phone, and broadband provider division received a £1.4m penalty from Ofcom, the UK’s communication watchdog, following an inquiry that revealed breaches in regulations meant to ensure consumers get a fair deal on their communication services. The violation was due to Shell’s failure to provide 72,837 clients with end-of-contract and annual best tariff notices…